General model of assessing the quality of socially significant operations: "Information Security" direction

Abstract

The article proposes a general model for assessing the quality of socially significant activities (SSA), using the example of Information Security (IS). The role of IS in the structure of SSA is indicated. Assessment of the quality of information security as SSA is defined as the results taking into account the human factor (HF). The definition of HF is proposed in the context of SSA. To describe the component composition of the integral indicator, HF classification on various grounds is defined: the form of implementation, the nature of interaction within the system, the content of knowledge, the subject of HF. The main approaches to the assessment of HF are analyzed. A general model of SSA estimation is proposed, involving expert evaluation and subsequent data analysis using linguistic, point and interval scales. As expert evaluation of block methods, the classification methods of cluster and discriminant analysis are presented. From the context of SSA, the methods of nominal classification are indicated, in particular, the method of constructing classes based on entropy class calculation.